1. Your order
Review the product, quantity, dimensions, material, finish, printed sides, artwork and delivery address before ordering. The checkout total includes the displayed product price, shipping and tax. Any later change that affects the price requires your approval before an additional charge.
2. Artwork and permission
Provide artwork that meets the specifications for your selected product, including resolution, bleed and safe margins. Supply separate front and back files when required. You confirm that you have permission to reproduce all submitted text, images, logos and designs. Upload previews and automated file checks do not replace a production proof.
3. Proof approval
Production requires confirmed payment and your approval of the production proof. Check spelling, contact details, layout, orientation, dimensions and front/back placement carefully. Approval authorizes production of the approved version. Errors present in an approved proof may require a paid reprint. This does not excuse a manufacturing error or a product that differs from the approved specifications.
4. Color and materials
Screen colors can differ from printed colors. Paper, garment color, material and finish affect the result. A digital proof is a layout reference, not an exact physical color sample. If an exact color or material is essential, contact us before approving production. Material substitutions require your approval.
5. Production and delivery
Production and transit are separate stages. Any stated shipment commitment remains applicable. If shipment cannot occur within the promised time, or within the applicable period when no time is stated, we will notify you and provide the option to accept a revised shipment date or cancel for a prompt refund as required by law. We will not treat silence as approval of an indefinite delay.
6. Delivery addresses and dropshipping
Check the recipient name, street address, apartment or suite, city, state and ZIP code for every shipment. Dropship orders are delivered to the recipient you select. Contact us promptly to request an address change; changes may not be possible after dispatch. Any additional delivery charge caused by an address change will be disclosed for your approval.
7. Changes and cancellations
Request changes or cancellation through your order or our Contact page as soon as possible. We will confirm the production status and available options. Changes after proof approval may require a new proof and revised schedule. Custom products already in production cannot always be changed or canceled. Any proposed charge for completed custom work will be explained. Rights to cancel or receive a refund under applicable law remain unaffected.
8. Quality issues, damage and missing deliveries
Contact us promptly with your order number, a description and, when available, photographs of the product and packaging. Keep the items and packaging while we review the issue. We will arrange an appropriate correction, reprint, replacement or refund for verified production errors, damage or non-delivery. Do not send a return until we provide instructions. Approval of artwork does not waive rights concerning defective goods.
9. Support and acceptance
Use the Contact page or your customer account to ask questions about an order. By accepting these terms, you confirm your order details and understand the proof approval process. These terms do not limit any rights that cannot be excluded under applicable law.